Our company is seeking a seasoned Conversational AI Specialist with significant experience in ServiceNow Virtual Agent technology. The ideal candidate will not only be well-versed in Conversational AI but also have a secondary experience in ServiceNow, coupled with strong development skills in JavaScript.

Key Qualifications:

1. Conversational AI Expertise:

• Proven track record in Conversational AI, with hands-on experience in developing and implementing Chatbots.
• Strong understanding of scripting and integration within the context of Conversational AI.

1. ServiceNow Experience:

• Secondary experience in ServiceNow, with a focus on Virtual Agent technology.
• Familiarity with ServiceNow workflows and processes.

1. Development Skills:

• Proficient in JavaScript development, with a demonstrated ability to create custom solutions and integrations.

1. Virtual Agent Proficiency:

• Previous experience working with Virtual Agents in ServiceNow, showcasing the ability to design and deploy solutions effectively.

1. Leadership and Communication:

• Strong customer-facing skills, with the ability to understand and address client requirements.
• Experience in leading small teams, providing guidance, and fostering collaboration.

Key Responsibilities:

1. Develop and implement Conversational AI solutions, with a specific focus on ServiceNow Virtual Agent technology.
2. Script and integrate functionalities to enhance Chatbot capabilities and ensure seamless integration with ServiceNow.
3. Utilize Virtual Agent capabilities within ServiceNow to automate and streamline business processes.
4. Engage directly with clients to understand their needs and provide effective solutions using Conversational AI.
5. Lead and support a small team, fostering a collaborative and innovative work environment.