Jobs
Remedy Helix Admin
at Marktine Technology Solutions Pvt. Ltd.
Posted by Princy Jain
0
Job Highlights
Role- Remedy Helix Admin
Experience- 5-8 Years
Shift Timings- 11 AM - 8 PM
Job Description
Required Qualifications
· Strong understanding of ITSM processes and ITIL frameworks.
· Experience configuring workflows, approval processes, notifications, and assignment rules.
· Experience developing reports, dashboards, and operational metrics.
· Experience supporting enterprise service management platforms.
· Strong troubleshooting and root-cause analysis skills.
Preferred Qualifications
· BMC Certified Professional certification(s).
· Experience with Helix environments.
· Experience with HelixGPT or AI-enabled service management platforms.
· Knowledge of REST APIs and system integrations.
· Experience supporting healthcare, retail, or multi-site service organizations.
· Familiarity with Microsoft technologies including Microsoft 365, Entra ID, Teams, and Power Platform
Education
UG :Any UG Qualification
PG :Any PG Qualification