·    10+ years of experience supporting Microsoft 365, SharePoint Online, compliance, information protection, enterprise content management, or related technologies.

·    Hands-on administrative experience with Microsoft Purview, the Microsoft Purview portal, SharePoint Online, OneDrive for Business, and Microsoft Teams.

·    Experience troubleshooting sensitivity labels, encryption, protected documents, content access, sharing restrictions, SharePoint permissions, and Microsoft 365 collaboration issues.

·    Working knowledge of Information Protection, Data Loss Prevention, Content Search, eDiscovery, Data Lifecycle Management, Records Management, and information governance concepts.

·    Experience working directly with end users in an enterprise support environment, including incident ownership, service requests, escalation, documentation, and follow-through.

·    Excellent analytical and troubleshooting skills, with the ability to gather evidence, isolate root causes, communicate impact, and coordinate resolution across multiple teams.

·    Experience using PowerShell for Microsoft 365 administration, reporting, validation, or operational automation.

·    Understanding of identity and access management, role-based administration, least privilege, permissions, authentication, and secure handling of sensitive information.

·    Experience with service management processes and platforms for incident, problem, change, and knowledge management.

·    Excellent written and verbal communication skills, customer focus, attention to detail, and the ability to explain technical issues to non-technical users.

·    Experience supporting enterprise sensitivity label deployments, encrypted content, DLP policies, retention, records, eDiscovery, or compliance investigations.

·    Experience with Microsoft Entra ID, Microsoft Graph, Exchange Online, security groups, application permissions, or privileged role administration.

·    Familiarity with Power Automate, Azure Monitor, Log Analytics, KQL, Application Insights, or other monitoring and workflow tools.

·    Experience supporting internally developed applications or integrations that process, classify, label, protect, or distribute documents.

·    Experience with ServiceNow or another enterprise IT service management platform.

·    Experience creating operational metrics, incident trend reports, service-health dashboards, runbooks, and user-facing knowledge content.

·    Relevant Microsoft certification in Information Protection, Microsoft 365 Administration, Security, Compliance, Identity, or SharePoint.